Adventures In American Tech Support
Dear Expedia,
I am an American living in Kazakhstan, and I want to buy a one-way British Airways ticket on June 9th from Almaty, Kazakhstan, to Washington, DC through Expedia. No E-tickets are available, so I need to buy paper tickets. At the top of the check-out web page, you have a payment option for “international delivery”, but at the bottom of the page, where I would enter my Kazakhstan mailing address, you say that you will not mail tickets internationally. Can you send paper tickets to Kazakhstan or not? Let me add that I have a P.O. box, not a physical address.
--------
Dear Ryan,
Thank you for contacting us about ticket delivery to an international address.
It is at the carrier's request that we issue an e-ticket, if an e-ticket is available for the flight that you have chosen. Due to the new airline policies on ticket purchases, we are not able to convert an electronic ticket into a paper ticket. After the purchase is completed, you will receive an e-mail that includes your itinerary information and confirmation numbers. You will not receive paper confirmation, receipt or tickets. When you check in for your flight, give the ticket agent your name and flight number, or provide a printed copy of your itinerary. You must always provide a government-issued photo ID.
If the e-ticket option is unavailable for your flight, you will receive paper airline tickets. Paper tickets will arrive via express delivery service excluding weekends and holidays, as indicated on your Billing and Delivery Information page. Expedia.com charges a nonrefundable shipping and handling fee for paper tickets, which is applied to your credit card at the time of purchase.
International delivery exlcuding Canada will be $36.99 (US Dollars). Tickets should be delivered within 1 to 4 business days depending on destination country (weekends and holidays excluded.)
Delivery to Canada will be $24.99 (US Dollars) and tickets should be delivered within 1 to 2 business days (weekends and holidays excluded.)
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com "Customer Support" page () for more customer service information.
Thank you for choosing Expedia.com.
--------
This was obviously a computer-generated reply, and it does not answer
my question. Could a person please read my question and answer it?
--------
Dear Expedia Customer,
Thank you for contacting Expedia.com.
The correct response has been sent regarding your questions. If you have any further questions, please reply to this e-mail.
--------
My question is: does Expedia mail tickets internationally or not?
--------
Dear Expedia Customer,
Thank you for your recent e-mail regarding using an international credit card.
You may now use an international credit card to purchase flights, hotels and cars. Osn the billing and delivery page, you will first click on the "Non USA billing address" option. The page will refresh and allow you to enter your international billing address.
E-tickets, which are more convenient, means that no actual tickets will be delivered to the address supplied. In this way, you could purchase flights for your friend or yourself and not have to worry about ticket delivery, because the ticket would be set up with the airline directly and only an itinerary copy and photo ID would be required for check in. Please note that e-tickets are normally required by most airlines, although some carriers require paper tickets. You will be advised whether a ticket is electronic or paper at the purchase and billing section of our purchase process.
For more information about e-tickets, please paste the following link into your browser:
http://us.expediacustomer.com/pub/agent.dll?qscr=hgen&hfnm=h_FW_etix.htx
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com "Customer Support" page () for more customer service information.
Thank you for choosing Expedia.com.
Jennifer
Expedia.com Customer Support Team
--------
This is awesome. Let me take out the offending keyword: will you mail
tickets to Kazakhstan?
--------
Dear Expedia Customer,
Thank you for contacting us about ticket delivery to an international address.
It is at the carrier's request that we issue an e-ticket, if an e-ticket is available for the flight that you have chosen. Due to the new airline policies on ticket purchases, we are not able to convert an electronic ticket into a paper ticket. After the purchase is completed, you will receive an e-mail that includes your itinerary information and confirmation numbers. You will not receive paper confirmation, receipt or tickets. When you check in for your flight, give the ticket agent your name and flight number, or provide a printed copy of your itinerary. You must always provide a government-issued photo ID.
If the e-ticket option is unavailable for your flight, you will receive paper airline tickets. Paper tickets will arrive via express delivery service excluding weekends and holidays, as indicated on your Billing and Delivery Information page. Expedia.com charges a nonrefundable shipping and handling fee for paper tickets, which is applied to your credit card at the time of purchase.
You will be advised on the Billing and Delivery page if e-tickets are available or if the reservation requires paper tickets.
International delivery exlcuding Canada will be $36.99 (US Dollars). Tickets should be delivered within 1 to 4 business days depending on destination country (weekends and holidays excluded.)
Delivery to Canada will be $24.99 (US Dollars) and tickets should be delivered within 1 to 2 business days (weekends and holidays excluded.)
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com "Customer Support" page () for more customer service information.
Thank you for choosing Expedia.com.
Austin
Expedia.com Customer Support Team
--------
Expedia sent me badgers instead of tickets! I thought maybe the
flight information was tattooed on the badger skin, but I shaved them
all and found nothing! You owe me ten thousand dollars in medical
bills!
--------
Dear Expedia Customer,
Thank you for your e-mail.
We have received your e-mail request, but we are unable to determine your question or issue. If you require assistance, please provide additional information and re-submit your request.
Thank you in advance for providing the information for us to better assist you.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia.com customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com “Customer Support” page (http://www.Expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.
Austin
I am an American living in Kazakhstan, and I want to buy a one-way British Airways ticket on June 9th from Almaty, Kazakhstan, to Washington, DC through Expedia. No E-tickets are available, so I need to buy paper tickets. At the top of the check-out web page, you have a payment option for “international delivery”, but at the bottom of the page, where I would enter my Kazakhstan mailing address, you say that you will not mail tickets internationally. Can you send paper tickets to Kazakhstan or not? Let me add that I have a P.O. box, not a physical address.
--------
Dear Ryan,
Thank you for contacting us about ticket delivery to an international address.
It is at the carrier's request that we issue an e-ticket, if an e-ticket is available for the flight that you have chosen. Due to the new airline policies on ticket purchases, we are not able to convert an electronic ticket into a paper ticket. After the purchase is completed, you will receive an e-mail that includes your itinerary information and confirmation numbers. You will not receive paper confirmation, receipt or tickets. When you check in for your flight, give the ticket agent your name and flight number, or provide a printed copy of your itinerary. You must always provide a government-issued photo ID.
If the e-ticket option is unavailable for your flight, you will receive paper airline tickets. Paper tickets will arrive via express delivery service excluding weekends and holidays, as indicated on your Billing and Delivery Information page. Expedia.com charges a nonrefundable shipping and handling fee for paper tickets, which is applied to your credit card at the time of purchase.
International delivery exlcuding Canada will be $36.99 (US Dollars). Tickets should be delivered within 1 to 4 business days depending on destination country (weekends and holidays excluded.)
Delivery to Canada will be $24.99 (US Dollars) and tickets should be delivered within 1 to 2 business days (weekends and holidays excluded.)
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com "Customer Support" page (
Thank you for choosing Expedia.com.
--------
This was obviously a computer-generated reply, and it does not answer
my question. Could a person please read my question and answer it?
--------
Dear Expedia Customer,
Thank you for contacting Expedia.com.
The correct response has been sent regarding your questions. If you have any further questions, please reply to this e-mail.
--------
My question is: does Expedia mail tickets internationally or not?
--------
Dear Expedia Customer,
Thank you for your recent e-mail regarding using an international credit card.
You may now use an international credit card to purchase flights, hotels and cars. Osn the billing and delivery page, you will first click on the "Non USA billing address" option. The page will refresh and allow you to enter your international billing address.
E-tickets, which are more convenient, means that no actual tickets will be delivered to the address supplied. In this way, you could purchase flights for your friend or yourself and not have to worry about ticket delivery, because the ticket would be set up with the airline directly and only an itinerary copy and photo ID would be required for check in. Please note that e-tickets are normally required by most airlines, although some carriers require paper tickets. You will be advised whether a ticket is electronic or paper at the purchase and billing section of our purchase process.
For more information about e-tickets, please paste the following link into your browser:
http://us.expediacustomer.com/pub/agent.dll?qscr=hgen&hfnm=h_FW_etix.htx
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com "Customer Support" page (
Thank you for choosing Expedia.com.
Jennifer
Expedia.com Customer Support Team
--------
This is awesome. Let me take out the offending keyword: will you mail
tickets to Kazakhstan?
--------
Dear Expedia Customer,
Thank you for contacting us about ticket delivery to an international address.
It is at the carrier's request that we issue an e-ticket, if an e-ticket is available for the flight that you have chosen. Due to the new airline policies on ticket purchases, we are not able to convert an electronic ticket into a paper ticket. After the purchase is completed, you will receive an e-mail that includes your itinerary information and confirmation numbers. You will not receive paper confirmation, receipt or tickets. When you check in for your flight, give the ticket agent your name and flight number, or provide a printed copy of your itinerary. You must always provide a government-issued photo ID.
If the e-ticket option is unavailable for your flight, you will receive paper airline tickets. Paper tickets will arrive via express delivery service excluding weekends and holidays, as indicated on your Billing and Delivery Information page. Expedia.com charges a nonrefundable shipping and handling fee for paper tickets, which is applied to your credit card at the time of purchase.
You will be advised on the Billing and Delivery page if e-tickets are available or if the reservation requires paper tickets.
International delivery exlcuding Canada will be $36.99 (US Dollars). Tickets should be delivered within 1 to 4 business days depending on destination country (weekends and holidays excluded.)
Delivery to Canada will be $24.99 (US Dollars) and tickets should be delivered within 1 to 2 business days (weekends and holidays excluded.)
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com "Customer Support" page (
Thank you for choosing Expedia.com.
Austin
Expedia.com Customer Support Team
--------
Expedia sent me badgers instead of tickets! I thought maybe the
flight information was tattooed on the badger skin, but I shaved them
all and found nothing! You owe me ten thousand dollars in medical
bills!
--------
Dear Expedia Customer,
Thank you for your e-mail.
We have received your e-mail request, but we are unable to determine your question or issue. If you require assistance, please provide additional information and re-submit your request.
Thank you in advance for providing the information for us to better assist you.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia.com customer services at 1-800-397-3342 and reference case ID 25548756. You can also visit the Expedia.com “Customer Support” page (http://www.Expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.
Austin
2 Comments:
You probably don't know that since you left most "American" tech support has been outsourced to India. Now, after struggling through automated call routing hell for 20 mintues (e.g., "If your question involves interstate travel on a Tuesday, please press 416 ...") and finally reaching a human being, we get to have exactly the same kind of helpful exchanges on the telephone.
I do know that, thanks to my Mom, who sent me Friedman's book. But this is even more absurd - 100% keyword-based responses with no recourse to talk to a person (since from KZ, I can't call that 800 number).
Post a Comment
<< Home